[SOLVED] api.js is not working on a firewall

Hello, I know this is obvious.

Our site is behind a firewall and it wont let the api pass trough. 

We need to know some details about you api so we can tell the firewall to let it call home, can you help us with it?

I'm not a developer, I'm a graphic designer, so I don't exactly know what to ask for. Is it an IP? or, an URL? some ports too?

Thank you in advance.

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Susana Zavala